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extra mile, 5 promises, guarantee
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Tel: 0845 270 1828   Lilford Street   Bewsey Industrial Estate   Warrington Cheshire   WA5 0LA
Customer Service

We go that extra mile to ensure you get the best... Take advantage of our superior service today

Express Delivery
We have introduced our express delivery service for those times when you need equipment urgently. It's so simple too. Just call our freephone number and, for a nominal charge, we will do the rest.

Fast collection of equipment
Once you have finished with the equipment, we will usually collect it from you within 48 hours of receiving your call. This means you don't have the inconvenience of having to return it to us yourself, or having it stand on your site for days on end.

Friendly, expert advice
We pride ourselves on having a dedicated, knowledgeable team of staff. Being an independent family run company, and having been around for over 30 years, we can say with confidence that we are experts in our field. Whatever the problem, we will aim to solve it. If we don't know how, we'll find out for you.

Safety is our priority
Safety is extremely important to us. As well as being members of the CPA and the British Safety Council, all our welding equipment is tested and validated to BS7570. This means you can be confident that our machines operate safely and effectively.

Discounted rates
If you don't mind collecting and returning the equipment you hire, we will offer it to you at an extra 5% discounted rate.

Hember Plant Hire has a unique way of working. We strive to satisfy you. We are so confident in the service we provide, that we've introduced the following guarantee - unmatched by any of our competitors.

Here are our 5 promises to you...

1.If you are not entirely satisfied with any aspect of our service, then simply let us know. We will endeavour to solve the problem immediately and, if you are still not happy, then we will continue working on the problem until you are - or give you your money back.

2.When you place your first order with us, we guarantee you will receive an impressive 50% discount.

3. We guarantee to deliver your equipment to you within 4 working hours, as standard. In the unlikely event that, despite our best efforts, we are more than half an hour late, that day's hire will be absolutely free.

4.We guarantee that we will be on site at the pre-arranged time. So, when you plan to be on site at a specific time on a specific day, you can depend on us being there on time. However, if we let you down by arriving more than half an hour late, that day's hire will be completely free of charge.

5.We test and service all of our equipment to BS7570 standards before it is hired and despatched. However, if things go wrong, we promise to have the equipment up and running, or supply a replacement within 4 hours. We guarantee that, if we are unable to fix it within this time, then that day's hire

Guaranteed satisfaction... Or your money back

We now even offer a complete satisfaction or your money back guarantee, which is unmatched in our industry. If we don't keep to the promises in our guarantee we will give you your money back. This means you can expect to receive only the very best service from us, because otherwise we'd just be throwing our money away!

In fact, we're sure that once you have experienced how we work and what we have to offer, you'll never want, or need, to go elsewhere.

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